Order Policy

Orders are processed and received 3-7 business days.  On average, customers receive their orders within 3-5 business days from the time the order is placed.  Once shipped, international orders can take up to 10 business days for delivery. For specific international delivery times, please refer to USPS website. For more information on international shipping, please see below. During huge sales it can take up to 10 business days (International orders 14 business days)depending on the volume of sales. Queen's Kloset Hair ships worldwide 5 days a week (Monday-Friday). Shipping is suspended on holidays and cannot be calculated as a business day. Orders placed Friday-Sunday will not beginning processing until Monday.

Return 

We at Queens Kloset goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. All exchange credit will be of final purchase price on your original receipt within 7 days of purchase.  Shipping fee is nonrefundable. 

All purchases are final. For exchanges, the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange without original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue an exchange credit.

We will only exchange 1 time. Please contact us at contact@queenskloset.co and we will forward you exchange instructions. During sales we do not offer exchanges. All sales are final.

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.

Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.

When ordering please ensure correct address. Queens Kloset will apply a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.

Order verification 

The safety and security of our customers is the utmost priority of Queen's Kloset. To this end, Queen's Kloset seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. Queen's Kloset has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

  • The billing address on the customer’s order does not match the credit card used in the transaction
  • The shipping address provided in the order is different than the billing address
  • Unusual shopping pattern 

Disclaimer:

We must inform you that most, But not all pictures featured on this Website (QueensKloset.co) are owned by the publisher of this site. Queen's kloset is not using the slide show photos to sell products and or mislead customers. The women featured in the slide-show photos sole purpose are to exemplify women in power.